We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@topfansportswear.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@topfansportswear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@topfansportswear.com.
If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make.
We’ll confirm once the modification or cancellation has been made. Your order is only eligible to be canceled and modified within 2 hours of placing the order.
After that time, the order is locked for processing and can not be canceled. Please be informed that a management and processing fee (20% of your total order value) will be applied for the cancellation.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above. REFUND & RETURNS Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.
This is when the item is: Significantly different from the description or sample was shown to you; Damaged due to the fault of our factory or the carrier; Not what you ordered; Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from the actual items in terms of color due to the lighting during photo shooting or the monitor’s display.
Hence, please allow the difference between the advertised images and the actual item you received. If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal. Please contact our Customer Support team to start the complaint process.
Please include the following information: Order number Video or photo of the faulty product (if applicable) Complete delivery address Contact telephone number Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion. The shipping fee will NOT be refundable once the item has shipped. You will be responsible for paying for your own shipping costs for returning your item Please be reminded that our policy lasts 30 days for replacement/refund requests only.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund. If your order hasn’t arrived within 45 business days of the date of original purchase, please contact our support team for a full refund of your purchase.
Returns must be shipped back to us within 30 days from the date your package is delivered. There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on there will not be any restocking fee) We will provide a pre-paid label for anything that was damaged, miss printed, or defective.
For all other cases, return shipping costs are the customer's responsibility. Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers' returns or exchanges if any product has been washed, worn, or over 30 days. The Shipping charges are non-refundable
